Unikfleur Consumer Rights Policy
In compliance with the Competition and Consumer Act 2010 (Australian Consumer Law)

Unikfleur is committed to acting ethically and fairly under Australian Consumer Law. We ensure that all marketing, pricing, and service practices are honest, respectful, and transparent.

Our guarantees to customers:

• Products will match descriptions and images provided

• Prices will be clearly stated with no hidden charges

• Customers will not be misled or pressured into a purchase

• Refunds or replacements will be offered if a product is faulty, damaged, or not as described

Advertising and Promotion:

• All sales and promotions are conducted truthfully and fairly

• No misleading or deceptive language will be used

• Sales techniques will remain professional and inclusive

Refunds and Returns:

Under the Australian Consumer Law, you are entitled to a refund, exchange, or repair if the product:

• Is faulty or damaged

• Does not match the description

• Is not fit for its intended purpose

·        Unikfleur can offer exchanges for different sizes or colours, as an alternative to a refund in instances where a refund is non-applicable.

Conditions:

• Returns must be requested within 14 days of delivery

• Proof of purchase is required

• Change of mind is not eligible for refunds on custom-made items

Warranty:
Where applicable, Unikfleur will honour product warranties and ensure customer satisfaction.

To make a return request and express concerns regarding your consumer rights, email us at: info@unikfleur.com